User:Callme654

A call centre コールセンター or call center is a centralised office employed for the purpose of receiving and transmitting a sizable volume of requests by telephone. A call centre is operated with a company to administer incoming product support or information inquiries from consumers. Outgoing calls for telemarketing, clientele, product services, and debt collection are also made. And a call centre, collective handling of letters, faxes, live chat, and e-mails at one location is known as a contact centre.

A phone call centre is usually operated with an extensive open workspace for call centre agents, with work stations including a computer for each agent, a mobile phone set/headset connected to a telecom switch, and one or more supervisor stations. It may be independently operated or networked with additional centres, often associated with a corporate computer network, including mainframes, microcomputers and LANs. Increasingly, the voice and data pathways into the centre are linked through a set of new technologies called computer telephony integration (CTI).

Most major businesses use call centres to have interaction with their customers. Examples include utility companies, mail order catalogue retailers, and customer care for computer hardware and software. Some businesses even service internal functions through call centres. Types of this include help desks, retail financial support, and purchasers support.

A contact centre, also called customer interaction centre is really a central point associated with a organization that all customer contacts are managed. Through contact centres, valuable information about company are routed to appropriate people, contacts to be tracked and data to become gathered. It\\\'s generally a part of company’s customer relationship management (CRM). Today, customers contact companies by calling, emailing, chatting online, visiting websites, faxing, and even instant messaging.